GENERAL TERMS AND CONDITIONS OF SALE
OBJECT AND GENERAL CONSIDERATIONS
GRAPHENANO DENTAL, S.L. (hereinafter THE COMPANY) welcomes you and invites you to read the General Conditions of Use for this website which describe the terms and conditions applicable for browsing hereon, compliant with the provisions set forth in applicable Spanish legislation. Given that www.graphenanodental.com may modify these General Conditions of use in the future, we recommend you periodically review them to be duly informed of the changes made.
Through the website, THE COMPANY provides information about its products and offers the possibility of acquiring them. Due to the website’s content and purpose, people who wish to benefit from its services must hold “Customer” status, which is acquired by filling out the registration form and following the steps subsequently indicated to them by e-mail from THE COMPANY. Having “Customer” status implies committing to abide by the version of the General Conditions of Use currently published at the time the website is accessed.
In any event, there are pages on the website that are accessible to natural and legal persons that are neither registered nor commence purchase of a product (hereinafter, “Users”). In this sense, Users accessing these parts of the website accept to abide by the terms and conditions set forth in these General Conditions of Use, in the extent to which they may be applicable to them.
THE COMPANY wishes to make it known to its Customers and Users that its website is addressed exclusively to a public over the age of 18 and that the territory in which it accepts and delivers order is global except for those countries in which their respective legislation impedes such (hereinafter, the “Territory”).
CONTACT: For any doubts, enquiries or suggestions, please send us your comments by e-mail to: email@example.com
The descriptions of the products shown on the website are based on information provided by THE COMPANY’s suppliers. Nevertheless, the information given about each product, as well as videos concerning them and the trade names, distinctive marks or signs on any kind of contents on THE COMPANY’s website are shown for guidance only, and they may be different to or contain errors compared to the real product.
The prices shown do not include VAT.
Likewise, neither do these prices include shipping costs, which are detailed separately and must be accepted by the Customer.
The buyer is also liable for other taxes, royalties or other similar levies, either currently in force or newly introduced in the future, applied by national, regional or local authorities.
THE COMPANY reserves the right to modify its prices without prior notice.
THE COMPANY informs its Customers that the number of units available is kept up to date with the stocks in the warehouse. On occasions, however, due to causes beyond THE COMPANY’s control, such as human error, incidents on computer systems or orders being placed at the same time, it is possible that the product is not available after the order has been placed. In this case, THE COMPANY, will contact the Customer to inform them and seek a solution.
The initial price appearing on the website for each of the products offered will be increased by adding the corresponding shipping costs. In any event, the Customer will be informed of said costs before the purchase is formalised.
The payment methods available are credit card, bank transfer or PayPal. If payment is by bank transfer, the order will be sent once payment has been credited to THE COMPANY’s account. THE COMPANY reserves the right to request whatever information may be necessary to verify said methods of payment.
THE COMPANY undertakes to process the data confidentially and solely for the purposes of managing and formalising the reservation of the goods requested by the User and to arrange the corresponding order, including commercial promotion of the services it renders. It is understood that by placing the order and accepting the general contracting terms (See Legal Notice), the Customer is consenting to said processing.
Contracting of the services offered by THE COMPANY on this website takes place in a secure environment through implementation of a SSL (Secure Sockets Layers) data encryption system which guarantees communications WITH THE COMPANY over the Internet are protected. Users can verify that they are in a secure operating environment by observing the closed padlock at the top of their screen.
The User undertakes to make lawful and appropriate use of this website, as well as of the services THE COMPANY provides compliant with the accompanying Legal Notice, and not to carry out activities that breach the law, public morality and order and, in general, to make good use of these conditions.
In the event of any unlawful activity being undertaken, THE COMPANY reserves the right to cancel the orders of any Customer or to deny website access, without prior warning, and to subsequently take the legal actions it deems appropriate.
Likewise, THE COMPANY guarantees that the server where personal data is stored and processed, possesses the necessary security and organisation measures to prevent, as far as is possible, any alteration, loss and/or unauthorised access to said personal data.
PLACEMENT OF ORDERS
Once an order has been placed, i.e., after the Conditions of Sale have been accepted and the purchase process confirmed, THE COMPANY will always send the Customer an e-mail confirming the details of the purchase made.
ORDER CANCELLATION OR MODIFICATION
THE COMPANY will accept order cancellations and/or modifications when they are requested prior to shipment. To do so, you must send an e-mail to firstname.lastname@example.org.
Nevertheless, THE COMPANY does not guarantee it will be able to carry out said changes if the order is in the final stages of preparation, therefore such requests should be placed as early as possible
DELIVERY PERIODS AND PLACE AND LOST DELIVERIES
I. Product delivery
THE COMPANY undertakes to deliver the product in perfect condition to the address the Customer indicates on their registration form or any other provided in the order, and which, in any event, is located within the Territory.
THE COMPANY shall not be held liable for mistakes occurring in delivery when the delivery address is not real or has been omitted.
THE COMPANY shall be held liable for mistakes occurring in delivery when the Customer sends their own transport company.
THE COMPANY informs the Customer that it is possible that one same order may be divided into a number of deliveries.
II. Delivery period
Orders will be sent using a courier service. Your order will be delivered within a maximum of 7 working days for international orders and 3 working days for domestic orders (Spanish mainland, Balearic Islands, Canary Islands, Ceuta and Melilla), from when you receive the e-mail confirming your order and once payment has been received.
The periods stated are averages and hence are estimations only. They may therefore vary for logistics reasons or force majeure. In the event of delays in delivery, THE COMPANY will inform its Customers as soon as it is aware of such.
Each delivery is considered made as from the time that the transport company makes the product available to the Customer, which is controlled through the transport company’s tracking system.
In the event of delays in delivery of orders ascribable to THE COMPANY, the Customer may cancel their order by following the procedure described in section 11 “Product returns”. Cases in which the order has been made available to the Customer by the transport company and has not been delivered for reasons attributable to the Customer shall not be considered delays in delivery.
Delivery costs will be calculated automatically during the purchase process.
For security reasons, THE COMPANY will not send orders to P.O. boxes or military bases, nor will it accept any order where it is not possible to identify the recipient and their address.
III. Delivery details, non-deliveries and merchandise lost in delivery
If the Customer is absent at the time of delivery, the transport company will leave a notification indicating how to proceed to rearrange delivery. As part of the courier delivery service THE COMPANY contracts a series of tracking actions to assure delivery is made.
If 7 working days elapse after the order has been put out for delivery and delivery has not been arranged, the Customer should contact THE COMPANY. If the Customer does not do so, once 10 working days elapse after the order has been put out for delivery, it will be returned to our warehouses and the Customer must settle the costs of returning the merchandise to origin, together new delivery costs and any possible costs associated with managing this process.
If the reason for non-delivery is that the parcel has been lost, our transport company with launch an investigation. In these cases, the response periods from our transport companies usually range from one to three weeks.
IV. Diligence in the delivery
The Customer should verify that the parcel is in perfect condition before the transporter who, on THE COMPANY’s account, makes delivery of the product requested, indicating any anomaly detected in the packaging on the delivery slip.
If once the product has been inspected the Customer were to detect any incident such as a bump, breakage, evidence of having being opened or any defect or damage caused to the product during transport, the Customer undertakes to notify THE COMPANY by e-mail as soon as possible within 24 hours from the time of delivery. After this period expires, incidents of this type will not be responded to, except for parts under guarantee.
I. Product return procedure
Any product purchased from THE COMPANY can be returned and reimbursed, provided that the Customer notifies THE COMPANY of its intention to return the product(s) acquired within a maximum period of up to 14 days counting from the date of delivery and providing that the other conditions stipulated in this section are complied with.
THE COMPANY will only accept returns that meet the following requirements:
- The product must be in the same condition as it was delivered and should have its original packaging and labelling.
- The product should be returned in the same box it was received in to assure it is protected during transport. If said box were not available, the Customer should return the product in a protective box to assure it reaches THE COMPANY’s warehouse with the utmost guarantees.
- A copy of the delivery slip should be included inside the package, where the products returned should be marked and indicating the reasons for their return
In order to facilitate the product return process for its Customers and to be able to correctly track the return shipment of the same, THE COMPANY indicates that the only procedure to which it will respond is that stipulated by THE COMPANY.
If the reason for returning the product is attributable to THE COMPANY (the product is faulty, it is not what you have ordered, etc.) the return shipping costs will be reimbursed. If the return is due to some other reason (the products were supplied correctly but were not what you wanted/were expecting), the return shipping costs are on the Customer’s account.
Once the return has been assessed, THE COMPANY will notify the transport company to be used if said return is attributable to THE COMPANY.
THE COMPANY will accept cancellations and/or modifications to orders when such is requested prior to shipment. To do so, you must send an e-mail to email@example.com.
Nevertheless, THE COMPANY does not guarantee it will be able to carry out said changes if the order is in the final stages of preparation, therefore such requests should be placed as early as possible.
Under no circumstances may Customers return a product on their own account without first having informed THE COMPANY.
II. Reimbursements to the Customer
When products are returned, a reimbursement will be made equivalent to the cost of the products minus the cost of the product return service. THE COMPANY will also pay the corresponding shipping costs but only if the product delivered is faulty or incorrect.
Partial returns or cancellations will give rise to partial reimbursements.
THE COMPANY will arrange the product return order, preferably using the same system used for payment within a period of 5 days from when the arrival of the returned product is confirmed at the warehouse. The period taken for the reimbursement to be credited to the Customer’s account will depend on the issuer entity.
WARRANTY OF THE PRODUCTS ACQUIRED
THE COMPANY acts as a distributor for manufacturers that guarantee that the products presented for sale function correctly and are not faulty or have no latent defects that may make them dangerous or unsuitable for normal use.
The warranty is rendered null and void in the case of defects or damage caused by external factors, accidents, especially electrical accidents, wear, and installation or usage not compliant with THE COMPANY’s instructions.