- PURPOSE AND GENERALITIES
GRAPHENANO DENTAL, S.L. (hereinafter THE COMPANY) welcomes you and invites you to read carefully the General Conditions of Use of this Web Site that describe the terms and conditions that will be applicable to your navigation through it, in accordance with the provisions of the applicable Spanish regulations. Given that GRAPHENANO DENTAL, S.L. could modify these Conditions of Use in the future, we recommend that you visit them periodically in order to be duly informed of the changes made.
If you have any questions related to the Conditions or the Data Protection Policies you can contact us through our contact channels.
The agreement may be concluded, at your option, in any of the languages in which the Terms are available on this website.
- COMPANY DETAILS
The sale of articles through this web page is carried out by GRAPHENANO DENTAL, S.L., with address at Polígono Táctica, C/ Algepser, 40-54 – 46980 – Paterna – Valencia, registered in the Mercantile Register of MADRID, Volume 34.644, folio 80, Section 8, Page M-623196, Inscription 1 with NIF B87533014, telephone 965108102 and email firstname.lastname@example.org.
- SECURITY OF THE DATA
GRAPHENANO DENTAL, S.L. undertakes to treat the data confidentially, in accordance with our data protection policies.
The contracting of the services offered by GRAPHENANO DENTAL, S.L. in this page, is carried out in a safe environment through the implementation of a data encryption system SSL (Secure Sockets Layers) that guarantees the protection of the communications via Internet with the same. The Customer/User can check that they are in a secure operating environment by observing the closed padlock at the bottom of their screen.
The User undertakes to make lawful and appropriate use of this Website as well as the services provided by the company in accordance with the present Legal Notice and not to carry out activities contrary to the law, morality, public order and in general, to make good use of the present conditions.
GRAPHENANO DENTAL, S.L. reserves the right to cancel the orders of any User or to deny access to the Web Site, without prior notice, and to exercise the legal actions it deems appropriate.
THE COMPANY wishes to inform its Customers and Users that it is aimed exclusively at professionals in the dental sector, both in Spain and abroad.
- CORRECTION OF ERRORS.
If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service department on 965108102 or at the email address email@example.com to correct the error.
- DESCRIPTION OF PRODUCTS AND AVAILABILITY.
The descriptions of the products displayed on the Website are based on the information provided by the suppliers of THE COMPANY. However, the information given about each product, as well as the photographs or videos relating to them and the trade names, trademarks or distinctive signs of any kind contained on the website of THE COMPANY, are displayed on the Site as a guide, and may contain some difference with the actual product.
All orders are subject to product availability. In the event of difficulties in the supply of products or if there are no items in stock, the CUSTOMER will be contacted to provide a solution.
The prices on the website do NOT include VAT, nor shipping costs, which are calculated during the purchase procedure and, in any case, known to the customer before the order is placed. Once the address details are entered and the shipping options are selected, the system shows the total calculation of the shipping costs.
Prices may change at any time, but any changes will not affect orders for which we have already sent you an Order Confirmation.
- MEANS OF PAYMENT
The means of payment shall be the following:
1) Bank transfer or direct deposit.
Once you have completed your order, we will send you an email with our bank account details so that you can make a deposit or transfer. When making the deposit or transfer, do not forget to put your order number next to your name and surname in the concept to facilitate the management of the order.
Please note that payment by bank transfer is not immediate (depending on your bank) and that this could mean a delay in the delivery of the order of between 1 and 3 days. If you wish to speed up the processing of your order, you can make a deposit into the account, as in this case the payment confirmation is immediate.
2) Credit card
If you prefer, you can pay by credit or debit card through our Virtual POS managed by Ibercaja bank and Servired. Our platform integrates SEP (Secure Electronic Purchase) which, under the international protocols Verified by Visa and MasterCard SecureCode, provides a high level of security and protection in payments to prevent others from using your data fraudulently.
We accept the following credit cards: Visa, Visa electron and MasterCard.
If your credit card is declined:
– It may be out of date. Check that the validity date has not been exceeded.
– The limit of the card may have been reached. Check with your bank that the card has not exceeded the amount allowed for purchases.
– It may be that some of the information entered is incorrect. Check that you have correctly filled in all the necessary fields.
3) American Express
We accept payment by American Express. Payment by American Express is subject to a surcharge of 3% of the total amount of the order, which will be charged to the customer and will be included in the invoice.
With PayPal’s secure payment guarantee, we offer you the possibility to pay using your PayPal account. Visit www.paypal.es for more information.
FORMALISATION OF ORDERS
Once the order has been formalised, that is to say, with the acceptance of the Conditions of Sale and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.
You can check the status of your order through the “Orders” tool, in the “My account” section.
- CANCELLATION OR MODIFICATION OF ORDERS
THE COMPANY will accept cancellations and/or modifications of orders when they are requested before the order is shipped. To do so, please send an e-mail to firstname.lastname@example.org.
However, the company does not guarantee to be able to carry out such changes if the order is already in its last phase of preparation, so please communicate them as soon as possible.
- DEADLINE, PLACE OF DELIVERY AND LOSSES
Unless there are circumstances arising from the personalisation of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product/s listed in each Shipping Confirmation within 3 to 5 working days for domestic orders (to the whole of Spain, including the Balearic Islands, Canary Islands, Ceuta and Melilla) and within 7 working days for international orders and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to go ahead with the purchase by setting a new delivery date.
For the purposes of these Conditions, “delivery” or the order shall be deemed to have taken place or to have been “delivered” at the time when you or a third party indicated by you acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Customer in the registration form or other indicated in the order, which in any case must be within the Territory.
THE COMPANY shall not be liable for errors caused in the delivery when the delivery address does not correspond to reality or has been omitted.
THE COMPANY shall not be liable for errors caused in the delivery when the Customer sends its own transport company.
THE COMPANY informs the Customer that it is possible that the same order may be divided into several deliveries.
For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the addressee of the order and his address.
IMPOSSIBILITY OF DELIVERY
If it is impossible for us to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave you a note explaining where your order is and how to arrange for it to be resent to you.
If 15 days after your order has been available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the agreement and we will consider it terminated. As a consequence of the termination of the agreement, we will refund you the price of the product, without any undue delay and in any event not later than 14 days from the date on which we consider the agreement to be terminated. Please note that the transport costs resulting from the cancellation may be additional and we shall be entitled to charge you for these costs.
- Return procedure
All products purchased from THE COMPANY may be returned and refunded, provided that the Customer informs THE COMPANY of his/her intention to return the purchased product(s) within a maximum period of up to 14 working days from the date of delivery and that the other conditions set out in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
- The product must be in the same condition in which it was delivered and must retain its original packaging and labelling.
- The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be sent using the box in which it was delivered, the Client must return it in a protective box so that the product arrives at the COMPANY’s warehouse with the maximum possible guarantees.
- A copy of the delivery note must be included inside the package, where the returned products and the reason for the return must also be marked.
In order to make the return process easier for the Customers and to be able to follow it correctly, THE COMPANY establishes as the only return procedure the one established by THE COMPANY.
If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you ordered, etc.), the amount of the refund will be reimbursed. If the reason is other (the products were delivered correctly but are not to your liking), the cost of the return will be charged to the customer.
Once the return request has been analysed, THE COMPANY will indicate the transport company to be used in the event that the return is attributable to THE COMPANY.
THE COMPANY will accept cancellations and/or modifications of orders when they are requested before the shipment of the order. To do so, please send an e-mail to email@example.com.
However, the company does not guarantee to be able to carry out such changes if the order is already in its final stage of preparation, so please be communicated as soon as possible.
Under no circumstances may the Customer return a product at their own expense without first informing THE COMPANY.
The return of products does not give rise to the refund of money, but to vouchers of the same value as the returned products minus the cost of the return service. Only in the event that the delivered product is defective or incorrect, THE COMPANY will reimburse in money, also including the corresponding shipping costs to the Customer.
THE COMPANY will process the return order, preferably under the same system used for the payment, within 5 days from the confirmation of arrival of the returned order at the warehouse. The application of the refund to the Customer’s account will depend on the issuing institution.
GUARANTEE OF THE PRODUCTS PURCHASED
The products presented for sale are in good working order and do not present any defects or hidden faults that could make them dangerous or unsuitable for normal use.